Online sale of trendy items Le Repère des Belettes, FAQ

F.A.Q

How often is the site lereperedesbelettes.com updated?

In order to make you discover always more objects, always more young designers, we renew and update our product offer regularly. Don't want to miss something new? We advise you to subscribe to the newsletter of www.lereperedesbelettes.com

How to make a Le Repère des Weasels gift?

We deliver directly to the recipient of the gift, and enclose, if you wish, the note you have written for him. The invoice will be sent to the buyer.

How can I be sure that payment on lereperedesbelettes.com is secure?

A small padlock appears at the bottom of your browser window when entering your bank details. It means that all the information you provide is then encrypted before being sent directly to our partner bank, BNP Paribas.

How do I use my promotional codes?

You can enter your promotional code on the shopping cart page, once the latter contains the items of your order.

My order status says "shipped" several days ago, but I haven't received anything yet.

Check the progress of your delivery by accessing the Colissimo website. In case of difficulties, contact us.

My purchase doesn't suit me, what should I do?

Not fully satisfied with your purchase? No problem!

You have 7 days from the date of receipt of your purchase to return it to us. Refer to the "Delivery" tab on the home page of this site to find out how to return.

What should I do if I received an incorrect or broken item?

In the event of an error attributable to the site lereperedesbelettes.com (omission of a product, error in the order), we undertake to bear all the costs of returning the product. Subject to availability in stock, we will reship the item to ourselves, taking the shipping costs at our expense.

Who should I address my complaints to?

Our team is at your disposal. If you have a complaint about a product or service, contact us!

By email: contacts@lereperedesbelettes.com
By post: Le Repère des Belettes
14, rue de Pologne

78100 Saint Germain en Laye

We will do our best to bring you satisfaction.

You have not found an answer to your question? Please send us an e-mail to the following address: contacts@lereperedesbelettes.com